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"The Best Customer Service Starts with the Basics"
- Date: 09/27/2018 6:00 PM - 8:30 PM
- Location: City Hall
1444 W. Garvey Avenue South
West Covina, California 91790
City of West Covina to Host Free Business Workshop on Hiring the Right Employees for the Best Customer Service
WEST COVINA, CA –The City of West Covina and SCORE are hosting a “The Best Customer Service Starts with the Basics” workshop on Thursday, September 27, 2018, from 6:00 p.m. to 8:30 p.m. in the West Covina Council Chambers (located at 1444 W. Garvey Avenue South, West Covina, CA 91790). Dan Quinn will share with attendees on how to apply a simple principle in hiring and training process that can translate to better customer service.
Mr. Dan Quinn is a Senior Director of Corporate Relations of Easter Seals Southern California, a company that provides resources and services to people and families with disability. He has had over 30 years of experience in learning the retail business from the ground up. Not only does he share ideas for success, but also changing the way you live your life.
Mr. Dan Quinn will be presenting an interactive workshop, that focuses on the simple fact that if employers hire the right people, train them right, reward them right, hold them accountable, and finally treat them right, then their employees will always go the extra distance for the customer and their employer. In addition, you will learn the basic elements of customer service, hiring and keeping the best employees, how to build a team, and more. Take this opportunity and learn how you can better provide excellent customer service by starting with the basics.
To sign up for the workshop please go to http://bit.ly/wcscoresept18. To schedule a mentoring session, get additional information on services offered, or ask about upcoming workshops/seminars, call the local East San Gabriel Valley SCORE office at (626) 593-1120 or visit their website at www.eastsangabrielvalley.score.org. You may also visit the City’s website at www.westcovina.org. Please contact the local East San Gabriel Valley SCORE office to schedule an appointment or for more information.
SCORE is a nonprofit association that provides free and confidential business advice to business owners and individuals who are planning to be business owners. The City of West Covina partners with SCORE to provide free monthly workshops and counseling sessions for business owners in West Covina as well as those looking to open a business in West Covina. Services provided by SCORE include mentoring, workshops, online workshops, and much more to help businesses get started, grow and succeed. For more information about SCORE, please visit their website at www.eastsangabrielvalley.score.org. There services are also available at West Covina City Hall.