Alarm Program

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1. What is the Alarm Program?

The Police Department and Fire Department will respond to alarm calls that originate from a residential or business alarm system; however, responding personnel do not know when an alarm is activated by an intruder, an actual fire, or by mistake (false alarm).  Responding to false alarms takes time and resources away from responding to other emergency incidents.  Each year, the Police Department and Fire Department respond to thousands of alarm calls where over 95% result in a false alarm. 

In an effort to reduce the number of false alarms within the City of West Covina, revisions to the existing Alarm Program were needed through adoption of Ordinance No. 2335 (Police Alarm Systems) and Ordinance No. 2336 (Fire Alarm Systems) at the February 20, 2018 City Council Meeting.  These revisions were necessary to increase safety and efficiency, reducing Police Department and Fire Department responses to false alarms through public education and training. 

The revised Alarm Program requires both residential and commercial alarm system owners to register their Police Alarm System and Fire Alarm System by applying for an alarm permit ($10 per year).  Alarm system owners with both a Police Alarm System and a Fire Alarm System are required to register each alarm system separately.  To learn if you are required to register for an alarm permit, please review the section below ("Alarm Systems that require an Alarm Permit").

To accomplish the goal of reducing false alarms and educating the community, the City of West Covina has partnered with PM AM Corporation (PM AM) to manage the Alarm Program through their False Alarm Management and Reduction Solution (FAMS) platform.  PM AM will be responsible for educating alarm owners on proper maintenance of their systems, facilitating the permit registration process, false alarm billing, appeals, and providing customer support.   

2. What is a false alarm?

A false alarm occurs when a security system or fire alarm is activated when there is no emergency - whether it is activated willfully, unintentionally, negligently or inadvertently.  It also includes an alarm system that is activated due to mechanical or electrical malfunction.

3. What are the most frequent errors that cause false alarms?

  • Accidental activation by cleaning crews, new employees, children, house sitters.
  • Failure by business to notify alarm monitoring company of unscheduled openings/closings.
  • Failure to secure doors and windows once the alarm is turned on.
  • Failure to train authorized users.
  • Faulty equipment, keypads, batteries, panels, detectors.
  • Improper installation of equipment.
  • Not requiring the alarm monitoring company to notify persons on the contact list before calling the Police Department or Fire Department.
  • Using incorrect keyboard codes.
  • Wandering pets.

4. Definitions

Police Alarm System: means a device or series of devices, which emit or transmit an audible or remote visual or electronic alarm signal, which is intended to summon a response from the Police Department.  The term includes hardwired systems, surveillance cameras and systems interconnected with a radio frequency method such as cellular or private radio signals, and includes Local Alarm Systems, but does not include an alarm installed in a motor vehicle or a system which will not emit a signal either audible or visible from the outside of the building, residence or beyond, but is designed solely to alert the occupants of a building or residence.

Fire Alarm System: means a system or portion of a combination system consisting of components and circuits arranged to initiate fire alarm signals, annunciate these signals, provide monitoring (if required) of alarm and supervisory devices and to provide for automatic notification and response to these signals by the Fire Department.

5. Alarm Systems that require an Alarm Permit 

Police Alarm System

  • Residential home (single or multi-family) with a monitored Police Alarm System.
  • Commercial business with a monitored Police Alarm System. 

Fire Alarm System

  • Commercial business with a monitored Fire Alarm System.
  • Multi-family residential complex with a monitored Fire Alarm System (note: this applies to the building complex, not the individual units).
  • Residential care facility or group home with a monitored Fire Alarm System (note: this applies to the facility and not the individuals who live within the facility).

6. Alarm Permit Information

To facilitate a smooth transition for alarm system owners, the City will provide a grace period until February 1, 2019 to allow alarm system owners time to register for an alarm permit for their Police Alarm System and/or Fire Alarm System.  The mandates set forth by Ordinance No. 2335 (Police Alarm Systems) and Ordinance No. 2336 (Fire Alarm Systems) include registration requirements as well as fee and fine schedules.  The fee and fine schedules for Police Alarm Systems and Fire Alarm Systems are found here.

For both Police Alarm Systems and Fire Alarm Systems, alarm permits cost $10 per year and are valid for 12-months from the issue date and must be renewed annually.  This time period is considered the "12-month registration period."  Alarm permits cannot be transferred from one location to another or from one person to another.  For alarm system owners that register an alarm permit, the 1st false alarm fine will be waived if the alarm system owner completes an alarm awareness class within 30 days from the invoice date. To learn more about the alarm awareness class, please review the section below ("Alarm Awareness Class"). 

All false alarms will be accumulated and will be charged in the 12-month registration period.  The false alarm counter will reset to zero at the end of each registration period.  In case an alarm system owner does not register an alarm permit and is assessed a false alarm fine, the alarm system owner will have 30 days from the false alarm invoice date to register an alarm permit (which will reduce the fine amount from the unregistered fine schedule to the registered fine schedule).  The alarm system owner will then have an additional 30 days from the date of registration to complete the alarm awareness class to receive a waiver of the 1st false alarm in the 12-month registration period.   

7. How to Register an Alarm Permit

An alarm system owner can register for an alarm permit online, over the phone, or by mailing an application.  Below you will find more details about each option.  Alarm system owners with both a Police Alarm System and a Fire Alarm System are required to register each alarm system separately.

Online 

The City has established websites for Police Alarm Systems and Fire Alarm Systems through the PM AM platform.  Please visit the websites listed below to learn more information and to register for an alarm permit.  

For Police Alarm Systems, please visit: www.famspermit.com/WestCovinaPolice

For Fire Alarm Systems, please visit: www.famspermit.com/WestCovinaFire

Phone

To register for an alarm permit over the phone, please contact PM AM Customer Support for assistance during their normal operating hours (Monday - Friday, 6:30am - 3:30pm Pacific Standard Time). 

If you call either toll-free number outside of the normal operating hours, you will have the option to press 1 (to pay your bill) or press 2 (to leave a voicemail).  When you leave a voicemail, please clearly state your name, call back number, and the reason for your call.  Upon receiving your voicemail, a PM AM representative will contact you within 1-2 business days.

For Police Alarm Systems, please call the toll-free number: (888) 421-9155

For Fire Alarm Systems, please call the toll-free number: (888) 339-5538

Mail

To register for an alarm permit via the mail, please download and print the applicable application:

Application - Alarm Permit - Police Alarm System

Application - Alarm Permit - Fire Alarm System

In case you don't have access to a printer, please call PM AM Customer Support at one of the toll free numbers listed above and request that a paper application is mailed to your address. 

After filling out the application, please follow the instructions on the application and return the completed application along with your payment to PM AM.

8. Alarm Awareness Class

The alarm awareness class allows alarm system owners to learn about false alarm prevention strategies and complete a test to ensure the alarm system owner understands how to prevent future false alarms.  Upon successful completion of the alarm awareness class, alarm system owners with a registered alarm permit will have their 1st false alarm fine waived in the 12-month registration period.

To access the alarm awareness class, alarm system owners can visit either of the websites listed above and select "Online Training" from the top toolbar.  

9. Other Important Information

All commercial locations, multi-family residential complexes or residential care facilities that are required to have a Fire alarm system (per the California Fire Code) are required to maintain an alarm permit.  This language applies to the building or facility owner and not to the individual tenants.

Residential smoke alarms and carbon monoxide detectors that are not part of a required Fire alarm system (per the California Fire Code) are not required to register for an alarm permit.

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